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Privacy Policy

Privacy Policy

Last updated: Feb 1 2026

Eye And Ear Control Records (“we”, “us”, “our”) operates this website at https://www.eyeandearcontrolrecords.com and is based in Canada. This Privacy Policy describes how personal information is collected, used, and stored when you visit or make a purchase from this site.

1. Information we collect

a) Information you provide directly

When you interact with the site, we may collect:

  • Name

  • Email address

  • Billing and shipping address

  • Phone number

  • Order details

  • Account credentials (if you create an account)

This information is collected when you:

  • Place an order

  • Create or manage an account

  • Subscribe to email communications

  • Contact us directly

b) Order and transaction data

When you make a purchase, we collect information necessary to process and fulfill your order, including:

  • Products purchased

  • Payment method used

  • Transaction status

  • Taxes and shipping details

Payment information is processed by third-party payment providers and is not stored directly on our servers.

c) Automatically collected information

The site may collect limited technical information such as:

  • IP address

  • Browser type

  • Device information

  • Pages visited and actions taken on the site

This information is used for site functionality, security, operational monitoring, and performance.

2. How we use your information

We use collected information to:

  • Process and fulfill orders

  • Provide customer support

  • Manage customer accounts

  • Send transactional communications related to orders

  • Send non-transactional email communications where consent has been given

  • Maintain site security and performance

  • Comply with legal and accounting obligations

3. Email communications

We use Sender.net as an email service provider to manage mailing lists and email communications.

Sender.net is not used for order-related or transactional emails. All transactional emails (such as order confirmations and order status updates) are sent directly by the website’s store systems.

Sender.net may store contact information (such as an email address and associated metadata) when:

  • A user subscribes to email updates

  • Contact information is imported or synchronized for list management purposes

Receipt of non-transactional emails is opt-in, and you may unsubscribe at any time using the links provided in those communications.

4. Automation and workflows

We use AutomateWoo to manage automated site and store workflows, such as:

  • Transactional emails

  • Order status communications

  • Operational notifications

These automations operate on customer and order data generated through normal store activity.

5. Payments

Payments are processed through third-party payment providers such as Square and/or PayPal, depending on the payment method selected.

These providers handle payment data in accordance with their own privacy policies. We do not store full payment card details.

6. Third-party services and integrations

The site uses a limited number of third-party services strictly for operational purposes, including:

  • Backups

  • Site performance and caching

  • Activity and security logging

  • Shipping and delivery integrations

  • Embedded content (such as Instagram feeds)

These services receive only the information necessary to perform their specific functions.
We do not sell or rent personal information to third parties.

7. Cookies and local storage

This site uses cookies and similar technologies for:

  • Core site functionality

  • Shopping cart and checkout operation

  • Session management

  • Security and performance

Some cookies may be set by WordPress, WooCommerce, or embedded content to maintain session state and site functionality.

We do not use cookies for advertising or behavioral tracking purposes.

8. Data retention

Personal information is retained only as long as necessary to:

  • Fulfill orders

  • Maintain business and tax records

  • Comply with legal obligations

Order and accounting records are retained for as long as required by applicable laws. Other data is retained only for as long as necessary for its intended purpose.

9. Your rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent for non-transactional communications

Requests can be made using the contact information below.

10. Where your data is sent

Some service providers we use may process data outside of Canada. In such cases, data is handled in accordance with applicable privacy and data protection standards.

11. Comments

If comments are enabled on the site, WordPress collects the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help detect spam.

12. Media

If you upload images or other media to the website, be aware that uploaded files may be publicly accessible. You should avoid uploading media that includes embedded location data (EXIF GPS).

13. Contact forms

If you contact us through a form or direct email, we collect the information you provide in order to respond to your inquiry. We do not use contact form submissions for marketing purposes unless you explicitly opt in.

16. Changes to this policy

This Privacy Policy may be updated periodically to reflect changes in site functionality or legal requirements. The “Last updated” date will always indicate the most recent revision.

17. Contact information

For privacy-related questions or requests, contact:

Eye And Ear Control Records
Email: eyeandearcontrolrecords@gmail.com

EYE AND EAR CONTROL RECORDS DOT COM

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